Audio Visual Service Contracts Assure Continued Momentum
We know you don’t have time to slow down for technology malfunctions. When you rely on AV and IT systems to keep your company or organization running smoothly, the last thing you should have to deal with are maintenance issues. That’s why we offer Service Level Agreements (SLA’s). For continued equipment and audio visual service, we have detailed, flexible plans to eliminate frustrating troubleshooting headaches and put the responsibility for upkeep completely on us.
What You Get Is Peace of Mind
AV systems are an investment. Protect that investment and gain nonstop peace of mind. Our service agreements allow you to solve maintenance issues, receive training, issue urgent care requests, extend the life of your equipment, and limit lapses in productivity.
As soon as you sign an SLA, you have instant access to our full-service audio visual integration team. Benefits and services include:
- Unlimited end-user telephone support
- Equipment cleaning and testing
- Emergency loan equipment (when available)
- Lamp monitoring and preventative maintenance
- Quarterly service
- Anytime service calls
- Rapid-response service calls
Our Customer Care Philosophy Is Our Priority
Exceptional service has been our focus since we opened our doors in 2000. To each and every one of us on the DRI team your customer satisfaction is of chief importance. From broadcast companies to medical facilities, we integrate AV and broadcasting systems into your space to meet your specific application. In addition to ongoing assistance with questions or resources and a full 1-year warranty on our workmanship that we automatically offer, we consider our SLA’s the next step up in customer service excellence.
Receive the best possible ROI on your equipment with our audio visual Service Level Agreements. Contact us today for more details.